Terms and Conditions
Chili's PH Rewards Program Terms of Use
IMPORTANT: PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY.
BY PARTICIPATING IN THE CHILI’S PH REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT PARTICIPATE IN THIS PROGRAM.
These Terms and Conditions (the “Agreement”) govern your use of the Chili’s PH Rewards Program (“Program”), which is a program administered by Am-Phil Food Concepts Incorporated and Red Hot Spice (collectively “we,” “us,” “our,” “ours”, or “Chili’s”) that allows you (“you,” “your,” “yours,” “Member”, or “Guest”) to earn rewards for or receive communications about offers at participating Chili’s Grill & Bar restaurants or other participating Am-Phil Food Concepts Incorporated and Red Hot Spice restaurants or brands. Your use of the Program (“Membership”) subjects you to the provisions of this Agreement, the terms of which may be amended from time to time by us in our sole discretion and without notice to you. Any changes to this Agreement will be posted to www.chilisphilippines.com/rewards/termsandconditions and shall become effective as of the date on which they are posted. You understand that you are waiving any right to receive special notice of any such modifications.
This Program is intended for personal use only. Commercial use is strictly prohibited. Any information about you collected by us through your participation in the Program shall be subject to our Privacy Policy and General Terms and Conditions. The Privacy Policy provides more information on how we collect, use, share your personal information. Please note that the Program is not directed to children under the age of 18, and you understand that you must be at least 18 years old to participate in the Program. This Agreement is separate from and does not affect any other terms and conditions you may have agreed to with us.
ENROLLING IN THE PROGRAM
To enroll in the Program, Guests have the option to register by visiting www.chilisphilippines.com/rewards or by directly filling out the form www.chilisphilippines.com/register. All Guests who desire to join the Program must accept this Agreement and any other terms disclosed in writing at the time of enrollment.
When registering your account, you may need to provide information such as your name, email address, postal address, phone number, date of birth, and/or marketing preferences. All enrollment information provided must be truthful, accurate and complete. We reserve the right to block enrollment and/or cancel certain Rewards should you provide inaccurate information.
EARNING REWARDS
The Program entitles Members to earn and receive rewards (“Rewards”) via email at participating Chili’s Grill & Bar locations in the Philippines or affiliated locations as a way of thanking our biggest fans with the best deals. A Reward may be subject to additional terms and conditions set forth in the email sent to you.
REDEEMING REWARDS
Unless otherwise specified, Rewards can only be redeemed at participating Chili’s® located in the Philippines. You can find all your Rewards in the email/s sent to you. When receiving an email relating to your Rewards, click the button provided in the message to redeem the eligible Reward. Show your server the redemption screen on your phone and the server will process your Reward.
REWARDS GUIDELINES
The Program is subject to the additional terms and conditions outlined below:
- Members cannot redeem more than one (1) Reward per visit to a participating restaurant. A Reward cannot be combined with any other offer or coupon, and Rewards may not be earned on a transaction that includes Am-Phil Food Concepts Incorporated and Red Hot Spice Team Member discounts.
- A Reward may not be redeemed in the same transaction in which it was earned or issued. Rewards are redeemable for future use only, subject to the terms described in this Agreement. Most Rewards are offered for a limited time only. Check the relevant Reward for expiration details.
- Please note that Rewards (i) are nontransferable and may not be shared with others, (ii) have no cash value, (iii) may not be purchased, and (iv) are not redeemable for cash under any circumstance unless required by law.
- You are permitted to have only one Rewards account that is personal to you. If multiple accounts are created, we may cancel or deactivate your Membership in the Program and/or refuse to allow re-enrollment in the Program.
- Accumulated Rewards do not constitute property of the Member, nor are accumulated Rewards transferable by the Member upon death or as part of a domestic relations matter or otherwise. Rewards and other benefits of the Program may be taxable to the Member where required by law.
MEMBERSHIP ELIGIBILITY
You may be eligible to enroll in the Program if you meet the following criteria:
- You are a legal resident of the Philippines;
- You are at least 18 years of age (or the applicable age of majority) at the time of enrollment;
- You have a postal address in the Philippines;
- You have an active e-mail address;
- You have an active mobile number; and
- You are not one of our team members or an immediate family member of one of our team members.
Your membership in the Program is valid only at participating Chili’s® located in the Philippines and shall not be valid at any Chili’s® restaurant outside the Philippines. If you are younger than the age of majority in your state or jurisdiction, you acknowledge that, by enrolling in the Program, you have obtained permission to do so from your parent or legal guardian.
Once enrolled in the Program, you may be asked to utilize usernames, passwords, and/or other codes or devices to gain access to restricted areas of chilisphilippines.com. You agree to submit and maintain accurate information, and remain responsible for the use and protection of your own login credentials and Reward information. You can modify your account information at any time by updating your profile on the said website, or by contacting our digital team at hello@chilisphilippines.com.
COMMUNICATION
By enrolling in the Program, you may receive Rewards communications through various channels, including but not limited to, e-mail, SMS, and/or the website chilisphilippines.com. At the time you enroll in the Program, you agree to receive other advertising, marketing materials and other communications from us as a result of enrollment in the Program, unless expressly disallowed as a profile preference. We disclaim all liability for any correspondence, e-mail, or SMS communications that might be lost, delayed or misdirected.
If at any time you want to stop receiving Rewards-related messages from Chili’s, you can opt-out using the following methods:
- Contact the digital team by submitting your inquiry to hello@chilisphilippines.com.
- Unsubscribe from receiving further emails by clicking on the “unsubscribe” link in any Rewards emails.
Unsubscribing from Rewards communications will terminate all Rewards-related communications. However, you may still receive certain non-Rewards emails from Chili’s or communications you have otherwise consented to receive.
CANCELLATION OF MEMBERSHIP
You can terminate your Rewards account at any time using the following methods:
- Contact the digital team by submitting your inquiry to hello@chilisphilippines.com.
- Unsubscribe from receiving further emails by clicking on the “unsubscribe” link in any Rewards emails.
We may terminate your Membership, including any associated accounts and/or earned Rewards, without notice and for any reason in our sole discretion. This includes any belief that your continued Membership would violate the provisions of this Agreement and/or applicable law, or would otherwise be harmful to our interests. If we find that any accounts appear to be duplicative, we reserve the right to suspend or combine such accounts. Rewards earned as a result of fraudulent behavior will be forfeited.
Once Membership has been cancelled, you cannot reactivate that account and access previously accumulated Rewards; however, you may be eligible to open a new account. Please note that canceling your Membership or unsubscribing from Rewards communications will terminate all Rewards-related communications. However, you may still receive certain non-Rewards emails from Chili’s® or communications you have otherwise consented to receive.
We maintain the right to do any of the following at any time without prior notice to you:
- End the Program and/or any specific Reward;
- Change any Reward or any other Program benefit we offer;
- Change the requirements for earning a particular Reward;
- Change the time provided in which to earn a particular Reward; and
- Change any other feature of the Program.
If we terminate the Program, any Rewards you have earned but not used will expire on the last day of the Program or as otherwise set forth in the applicable terms for that Reward. In no event, however, will Rewards be redeemed after the Program has ended. You understand that we have no obligation to continue the Program or a specific Reward, or to compensate you for any unused Rewards. To the extent permitted by law, when you enroll in the Program, you waive any right to require us to obtain judicial permission to change this Agreement or to end the Program.
DISCLAIMER
THE PROGRAM IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE FUNCTIONS INCLUDED IN THE PROGRAM WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT ANY DATA OR INFORMATION (INCLUDING PERSONAL INFORMATION AND PAYMENT CARD INFORMATION) YOU SUBMIT WILL BE SECURE OR FREE FROM UNAUTHORIZED ACCESS OR ACQUISITION, OR THAT THE PROGRAM IS SECURE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE PROGRAM IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, SECURITY, OR OTHERWISE. YOU (AND NOT WE) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION OF YOUR MEMBERSHIP AND AGREE THAT YOUR SOLE REMEDY AGAINST US FOR ANY PROBLEMS WITH THE PROGRAM IS TO DISCONTINUE YOUR MEMBERSHIP. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES.
ARBITRATION, JURISDICTION, CLASS ACTION
Any claim you may have with respect to the Program must be commenced within one (1) year after the claim or cause of action arises. You agree that any claim you may have with us related to the Program will be resolved solely by arbitration and that said arbitrator shall have exclusive authority to resolve any such dispute(s). Any such arbitration shall be final and binding, and administered before a single arbitrator in a location determined by us in accordance with its rules or as mutually agreed. The arbitrator shall apply the law of the Republic of the Philippines and render a decision based on the terms, conditions and agreements referenced herein. Should any part of this arbitration provision be deemed unenforceable, the other provisions described herein shall remain in effect. Notwithstanding the foregoing, if this provision is found to be wholly unenforceable and neither party is entitled to arbitrate such dispute(s), you agree that all claims related to the Program must be brought in Metro Manila, Philippines. Should you file any administrative or legal claims without arbitrating and we bring a successful motion to compel arbitration, you must pay the fees (including reasonable attorney’s fees) incurred by us in court.
FURTHER, No claims may be made on a class or representative basis as you and we hereby waive the right to assert claims in any class or representative action IN CONNECTION WITH THIS AGREEMENT.
Our failure to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit any party’s rights with respect to such breach or any subsequent breaches.
GOVERNING LAW
All issues or questions concerning the construction, validity, interpretation or enforceability of this Agreement or the Program, or the rights and obligations of Am-Phil Food Concepts Incorporated and Red Hot Spice or any Member in connection with the same, shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without giving effect to any choice of law or conflict of law rules which would cause the application of the laws of any jurisdiction other than the Republic of the Philippines.
ACKNOWLEDGEMENT
This Agreement, including all documents referenced herein, represents the entire understanding of the Program between you and us, and shall supersede all other agreements and understandings relating to such subject matter. Headings used in this Agreement are for reference only and shall not affect the meaning of any terms. By enrolling in the Program, Members are deemed to have accepted the terms and conditions of this Agreement.
QUESTIONS
If you need to contact us for any reason regarding this Agreement, you may do so by contacting hello@chilisphilippines.com
Attn: Chili’s Marketing
Re: Chili’s PH Rewards Program
This Agreement was last modified on June 1, 2022.