SCOPE OF OUR POLICY
When we say “personal information” we mean information about you that may include, for example, first and last name, email address, day of birth, gender, number of children and financial account information such as credit card numbers provided by you. This policy will outline the types of personal information we may collect, as well as additional topics including but not limited to the following:
- How and why we collect your personal information.
- How your information is used and shared.
- How we protect your information.
- How you can control the use of your information.
This Policy does not cover information rendered anonymous or where pseudonyms are used. Information is rendered anonymous if individuals are no longer identifiable or are only identifiable with a disproportionately large expense in time, cost, or labor. The use of pseudonyms involves the replacement of names or other identifiers with substitutes, so that identification of individual persons is either impossible or at least rendered considerably more difficult.
By installing, accessing or using any of our Online Services, you accept our practices as set forth in this notice. We encourage you to carefully read our policy to understand how we manage this information. Laws and practices governing the handling of this information are constantly changing; as a result, we may and do update this policy from time to time. We will not necessarily directly notify you of all changes so you are urged to periodically read and review our policy to take note of any changes.
INFORMATION WE COLLECT
The information we collect helps us provide you with the opportunity for great guest experience at one of our restaurants and/or when using our Online Services. Through your interaction with Chili’s Philippines, we collect the personal information you provide directly to us that can be used to uniquely identify or contact you. This information may be collected when you engage in certain activities such as creating an account online or on our mobile app, registrations, on-line email club submissions, surveys, to-go orders, guest relations communications, on-line location services or other voluntary activities. The types of information collected may include personal details such as the following:
- Name, Email Address, Postal Address, Number of Children, Gender, Phone Number, Date of Birth, Age, Location and Dining Preferences;
- Background information such as education, prior employment, and references; and
- Transaction information including username and password, profile information, information about the products you purchase, and payment details such as credit card information;
Generally, we do not automatically collect personal information from visitors to our restaurants or Online Services who do not elect to provide the information. However, certain non-personal information, including IP addresses, may be recorded by the standard operation of Chili’s Philippines’ internet servers. We may also automatically collect information, on an anonymous basis, about your use of our Online Services, including the type of operating system in use (e.g., Apple OS X, Microsoft Windows), the type of browser you use (e.g., Internet Explorer, Firefox, Safari, and Chrome), access times, pages viewed, device characteristics, language preferences, referring URLs and the page you visited before navigating to our services. We may also collect information about you that is publicly available or provided to us from other companies.
Additionally, the use of certain Chili’s’ mobile sites or applications (e.g. iOS or Android devices) may result in the collection of additional information about you, such as your proximity to a restaurant location. To provide location-based services related to our business, Chili’s Philippines may collect, use, and share your precise location data. This location data is collected anonymously in a form that does not personally identify you and is used by Chili’s Philippines and licensees to provide and improve location-based products and services.
HOW WE USE YOUR INFORMATION
Our primary goal in collecting your personal information is to provide an enhanced on-line and in-restaurant experience for our guests by understanding each guest’s preferences, communicating promotions and upcoming events, and providing the best possible guest experience at our restaurants. In particular, we may use the information we collect for the following purposes:
Fulfillment of Products & Services. We use the contact and payment details you provide in order to verify your identity, fulfill your orders, process payments, communicate with you about your account and/or orders, and provide customer support. We may share your personal information with certain third parties, including delivery services, in order to verify card payments, process refunds, distribute prizes, fulfill contractual requirements, and deliver our products. We use your personal information in this capacity pursuant to your consent and/or any agreement we may have with you.
Marketing. We may use your personal information to provide services such as postal marketing, social media re-marketing or insight, newsletters, email or text promotions, or personalized advertising in order to inform you about our services, special promotions or events, conduct research, or better tailor your experience in our restaurants or with our Online Services. When required by law, we will secure your consent before providing you with any such correspondence or services. When you register for certain Online Services, we may share your personal information with third parties who provide services on our behalf, including postal providers, social media providers (e.g. Facebook or Google), or marketing or advertising providers who assist us in delivering our marketing and advertising campaigns to you. These third parties are not allowed to use your personal information, except for the purpose of providing these services. These third parties do not retain, share, store, or use personal information for any purposes, except to provide services to Brinker International or its franchise partners. In the event your personal information is not anonymized, we may process such information pursuant to your consent (when applicable) or legitimate business interests which include using your personal information for marketing purposes.
Tags. Our Online Services may contain cookies, web beacons or pixel tags (collectively “Tags”) which allow us to retain small amounts of information about you and/or track how you utilize our Online Services. A cookie is a piece of data stored on your browser containing information about you. There are two types of cookies that may be used in our Online Services. One type of cookie is often referred to as a session cookie, which is used to enhance your experience and enable certain features on our Online Services. Once you close your browser, a session cookie simply terminates. For instance, by using a session cookie on our Online Services, you would not have to enter a password more than once, thereby saving time while on our Online Services. You may choose to not allow cookies. If you reject the session cookie, you may still use our Online Services. The only drawback to this is that you will be limited in some areas of our Online Services.
Contests/Surveys. On occasion, our Online Services may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and you will have a choice whether or not to disclose any personal information. Information requested may include personal details such as contact information (e.g. name and email address) and demographic information (e.g. zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of our Online Services or the operation of our restaurants. We use your personal information in this capacity pursuant to your voluntary consent and/or any agreement we may have with you.
Compliance. We may also use your personal information when necessary to comply with applicable law, court orders, requirements of regulators, or to investigate inquiries or disputes.
RETENTION OF INFORMATION
Subject to applicable law, we will retain your personal information only for as long as it serves the purpose for which we originally collected such information or as you may have subsequently authorized.
PROTECTION OF INFORMATION
Chili’s Philippines is committed to taking reasonable and appropriate precautions to protect your personal information from loss, misuse or alteration. When you submit sensitive information via our Online Services, it is protected both online and off-line. When our registration form asks guests to enter sensitive personal information, we use commercially reasonable and appropriate standards to encrypt the information using industry-standard encryption algorithms. All of our guests’ information, not just the sensitive information mentioned above, is restricted in our datacenters. Only employees or partners who need the information to perform a specific job are granted access to personally identifiable information.
ACCESSING YOUR INFORMATION
You may request that Chili’s Philippines confirm whether we are processing your personal information and if so, provide you with a copy of that personal information along with certain other details (where applicable). If you require additional copies, we may need to charge a reasonable fee. While it is our intention to comply with requests to access, correct or delete your personal data in accordance with applicable law, we may choose not to fulfill a request that you make hereunder (i) if we determine it is illegal or incorrect, (ii) where we need to maintain personal information because of a contractual or legal obligation, (iii) where the burden of providing access outweighs the risks of your privacy, or (iv) where your request may violate the rights of persons other than you.
RECTIFYING YOUR INFORMATION
If you believe the personal information about you that we possess is inaccurate or incomplete, you may request that it be rectified (where applicable). Depending on the complexity of your request, we may extend our response time or ask you for additional identification. If your personal information has been shared with others, we will notify them about your request for rectification when possible.
DELETING YOUR INFORMATION
You may request that we delete or remove your personal information in certain circumstances such as when we no longer need it or if you withdraw your consent (where applicable). If we have shared your personal information with other parties, we will notify them about your request for erasure when possible.
OPPOSING/RESTRICTING THE PROCESSING OF YOUR INFORMATION
Where applicable, you may request that we limit the processing of your personal information in certain circumstances such as when you reject the accuracy of that personal information or you object to certain processing. While we may continue to store your personal information or communicate with you about your transactions, we will notify you if we remove these restrictions at any point. With regard to marketing communications you may receive from us, we provide in each email the option to unsubscribe from future emails. You may also be able to manage your communication preferences within the settings of your own device. Please note that you must specifically opt out of any communications you are receiving from our partners.
OBJECTING TO THE PROCESSING OF YOUR INFORMATION
Where applicable, you will have the right to revoke your consent and/or request that we stop processing certain types of personal information we have collected about you. This request can be made by contacting Chili’s Philippines at the postal and/or email addresses below.
THIRD PARTY SERVICES
CHILDREN AS USERS
This and other websites (collectively, the “Site”) owned, operated, licensed, or controlled by Chili’s Philippines or any of its related, affiliated, or subsidiary companies (together, Chili’s Philippines) are for your personal use. Your access to and use this Site is subject to the following Terms and Privacy. Chili’s Philippines reserves the right to update these Terms and Privacy at any time without notice to you. The most current version of these Terms and Privacy may be accessed by clicking on the “Terms and Privacy” hypertext link located at the bottom of the Site. By using this Site, you accept, without limitation of qualification, these Terms and Privacy. If you do NOT agree to these Terms and Privacy, please do NOT use this site.
RESTRICTIONS ON USE
Material from the Site may not be copied or distributed, or republished, uploaded, posted, or transmitted in any way, without the prior written consent of Chili’s Philippines EXCEPT: you may download one copy of the material on one computer for your personal, non-commercial home use only, provided you do not delete or change any copyright, trademark, or other proprietary notices. Modification or use of the materials for any other purpose violates Chili’s Philippines intellectual property rights. The material in this Site is provided for lawful purposes only.
RESTRICTION OF LIABILITY
Chili’s Philippines will not be liable for any damages or injury caused by, including, but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. Chili’s Philippines will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this Site, even if there is negligence by Chili’s Philippines, or an authorized Chili’s Philippines representative has been advised of the possibility of such damages, or both. The above limitation or exclusion may not apply to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. Chili’s Philippines total liability for all losses, damages, and causes of action (in contact, tort [including without limitation, negligence], or otherwise) will not be greater than the amount paid to access this Site.
All remarks, suggestions, ideas, graphics, or other information communicated to Chili’s Philippines through the Site (together, the “Submission”) will forever be the property of Chili’s Philippines. Chili’s Philippines will not be required to treat any Submission as confidential. Chili’s Philippines will not be liable for any ideas used in its business (including without limitation, product or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future Chili’s Philippines operations with such Submissions. Without limitation, Chili’s Philippines will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. Chili’s Philippines will be entitled to use the Submission for any commercial or other purpose whatsoever without compensation to you or any other person sending the Submission. You acknowledge that you are responsible for whatever material you submit, and you, not Chili’s Philippines, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.
Except as described otherwise, all materials in the Chili’s Philippines Site are made available only to provide information. Chili’s Philippines controls and operates this Site from its headquarters and makes no representation that these materials are appropriate or available for use in other locations. If you use this Site from other locations, you are responsible for compliance with applicable state and local laws. These Terms and Privacy are governed and interpreted under the Philippine laws. By using this Site you consent to the jurisdiction of the courts for any action arising from these Terms and Privacy. Any cause of action or claim you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arises. If any portion of these Terms and Privacy is deemed unlawful, void or unenforceable, then that part shall be deemed severable and shall be construed in accordance with applicable law. Such a term will not affect the validity and enforceability of any remaining provisions. The failure of Chili’s Philippines to act with respect to a breach of these Terms and privacy by you or others does not constitute a waiver and shall not limit any party’s rights with respect to such breach or any subsequent breaches.
The material in this site could include technical inaccuracies or typographical errors. Chili’s Philippines may make changes or improvements at any time. The materials in this site are approved “as is” and without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Chili’s Philippines disclaims all warranties or merchantability and fitness for a particular purpose. Chili’s Philippines does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, that any data or information you submit would be secure or free from unauthorized access or acquisition, or that this site or the server that makes it available are secure, free of viruses or other harmful components. Chili’s Philippines does not warrant or make any representations regarding the use of or the result of the use of the material in this Site in terms of their correctness, accuracy, reliability, security, or otherwise you (and not Chili’s Philippines) assume the entire cost of all necessary servicing, repair or correction. The above exclusion may not apply to you, to the extent that applicable law may not allow the exclusion of implied warranties.
Any creation by you of hyperlinks to this site is not allowed without the express written consent of Chili’s Philippines.
This site may be linked to other sites which are not maintained by Chili’s Philippines. Chili’s Philippines is not responsible for the content to those sites. The inclusion of any link to such sites does not imply endorsement by Chili’s Philippines of the sites. All other trademarks are the property of the respective trademark owners.
TRADEMARKS AND LOGOS
Use of Chili’s Philippines registered trademarks, designs and/or logos without the express written consent of Chili’s Philippines is prohibited.
BOTH YOU AND CHILI’S PHILIPPINES AGREE TO WAIVE ANY RIGHT TO A TRIAL BY JURY. FURTHER, No claims may be made on a class or representative basis as you and Chili’s Philippines hereby waive the right to assert claims in any class or representative action.
CHANGES TO OUR PRIVACY STATEMENT
Warehouse 1 Coating Industries of the Philippines
Sheridan St. Mandaluyong City
Attn: Legal Department